Privacy policy

About this policy

This privacy policy explains how Divorce collects, uses, and protects your personal information when you use our website. We’re committed to being transparent about our data practices and respecting your privacy.

We may update this policy from time to time. We’ll post any changes on this page, and significant changes will be noted with an updated “last modified” date.

Who we are

Divorce is an independent information service providing free guidance on divorce and separation in England and Wales. For the purposes of data protection law, we are the data controller responsible for your personal information.

Contact: hello@divorce.org.uk

What information we collect

Information you provide

When you use our website, you may choose to provide information such as:

• Your email address (if you contact us or sign up for updates)
• Feedback, questions, or suggestions you submit
• Information entered into our calculators and tools

Information collected automatically

When you visit our website, we automatically collect certain technical information:

• Your IP address (anonymised)
• Browser type and version
• Operating system
• Pages you visit and how long you spend on them
• How you arrived at our website (referrer)
• Device type and screen size

We collect this information using cookies and similar technologies. See the “Cookies” section below for more details.

Information we don’t collect

We don’t ask for or store sensitive personal information such as:

• Financial account details
• Legal case information
• Health information
• Information about children

How we use your information

We use the information we collect to:

• Respond to your enquiries and feedback
• Improve our website content and user experience
• Monitor website performance and fix technical issues
• Understand how people use our website
• Protect our website from misuse

We will never:

• Sell your personal information to third parties
• Share your information with solicitors or other services without your consent
• Use your information for marketing without your permission
• Make automated decisions that affect you based on your data

Legal basis for processing

Under UK data protection law (UK GDPR), we must have a legal basis for processing your personal information. We rely on the following:

You have the right to object to processing based on legitimate interests. See “Your rights” below.

Cookies

Cookies are small text files stored on your device when you visit websites. We use cookies to:

• Remember your preferences
• Understand how you use our website
• Improve website performance

Types of cookies we use

Essential cookies — Required for the website to function properly. These cannot be disabled.

Analytics cookies — Help us understand how visitors use our website. We use privacy-focused analytics that anonymise your IP address.

Preference cookies — Remember your settings and choices.

We do not use advertising cookies or tracking cookies from social media platforms.

Managing cookies

Most browsers allow you to control cookies through their settings. You can:

• See what cookies are stored on your device
• Delete some or all cookies
• Block cookies from being set

Note that blocking essential cookies may affect website functionality.

Third-party services

We use a limited number of third-party services to operate our website:

These services may process limited technical data (such as IP addresses) on our behalf. We have agreements in place to ensure they handle your data appropriately.

We also link to external websites such as government services, solicitor directories, and support organisations. These sites have their own privacy policies, and we encourage you to review them.

Data retention

We keep your information only as long as necessary:

After these periods, data is securely deleted or anonymised.

Data security

We take appropriate measures to protect your information, including:

• Encrypted connections (HTTPS) for all website traffic
• Regular security reviews
• Limited access to personal data
• Secure hosting with reputable providers

No system is completely secure, but we take reasonable steps to protect your information from unauthorised access, loss, or misuse.

International transfers

Our website is hosted on servers that may be located outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office.

Your rights

Under UK data protection law, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Rectification — Ask us to correct inaccurate information
• Erasure — Ask us to delete your information in certain circumstances
• Restriction — Ask us to limit how we use your information
• Objection — Object to processing based on legitimate interests
• Portability — Receive your data in a portable format
• Withdraw consent — Where we rely on consent, withdraw it at any time

To exercise any of these rights, please contact us at hello@divorce.org.uk. We’ll respond within one month.

Children’s privacy

Our website is not intended for children under 16. We don’t knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we’ll delete it.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

Contact us

If you have questions about this privacy policy or how we handle your data, please contact us:

Email: hello@divorce.org.uk